Independent insurance agency · Texas Hill Country
Citizens Insurance Agency

Privacy Policy

Last updated November 4, 2026.

This Privacy Policy explains how Citizens Insurance Agency (“Citizens,” “we,” “us”) handles information collected through this website, carinsurancetexas.com (the “Site”). It applies to the Site only. Information you give us as part of an insurance application or policy is also handled under the privacy notices provided by the insurance companies we represent and applicable Texas and federal law.

Information We Collect

Information you give us

When you use our Request a Quote form, call or email us, you may provide information such as your name, phone number, email address, mailing or property address, the type of coverage you are interested in, details about vehicles, drivers, homes or other property, and any other details you choose to include.

Please do not send Social Security numbers, driver’s license numbers, bank or card numbers, or health information through the website form. An agent will collect anything sensitive needed for a quote through a secure process.

Information collected automatically

Like most websites, our web host and the services embedded on the Site may automatically receive technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This information is used to operate, secure and improve the Site.

How We Use Information

  • To respond to your quote request or question and contact you about insurance options you asked about;
  • To share your information with insurance companies we represent so they can evaluate eligibility and provide quotes, when you ask us to;
  • To service policies, renewals and requests you make;
  • To operate, maintain and protect the Site; and
  • To comply with legal, regulatory and licensing obligations.

How We Share Information

We do not sell your personal information. We share information only as needed to help you, including with insurance companies and their underwriters when you request a quote or coverage, with service providers that help us run the Site and our office (for example, our form provider and web host), and when required by law, regulation, subpoena or to protect the rights and safety of others.

Third-Party Services on This Site

  • Quote form: our Request a Quote form is provided by EmailMeForm. Information you submit is transmitted to and stored by that service and delivered to our agency. Its own privacy policy also applies.
  • Maps: our Contact page embeds Google Maps. Google may collect information when the map loads, under Google’s privacy policy.
  • Images: some photographs are delivered from Unsplash’s image servers, which receive standard request information such as your IP address.
  • External links: links to Google reviews, insurance companies or other sites take you to services we do not control.

Cookies

This Site does not use advertising cookies. Embedded services such as Google Maps or the quote form may set their own cookies. You can block or delete cookies in your browser settings; some embedded features may not work without them.

Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect information. No method of internet transmission or storage is completely secure. We keep information only as long as needed for the purposes above or as required by law and insurance record-keeping rules.

Your Choices

You may ask us to update or correct the information you provided, or to stop contacting you about a quote request, by calling any of our offices. We will honor requests as required by applicable law.

Children’s Privacy

This Site is intended for adults. We do not knowingly collect personal information from children under 13 through the Site.

Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date above shows when it last changed.

Contact Us

Questions about this policy can be directed to any Citizens Insurance Agency office: